Cancellation Policy

Refund Policy:
Should an individual cancel enrollment before the completion of his/her program of study, any refunds will be made according to the following refund schedule. With regard to any refunds due, CTB™ Institute will refund monies within 45 days of course completion using the following distribution:

1. If a class is cancelled by CTB™ Institute, the student is entitled to a 100% refund.

2. Any student who cancels within 24 hours of registration shall be entitled to a full refund, as long as cancellation occurs prior to the start of class. After 24 hours, a cancellation penalty will be applied as calculated below:

2a. If a student cancels his/her enrollment more than 7 days prior to starting class, the cancellation penalty is equal to 20% of the course tuition.

2b. If a student cancels his/her enrollment 7 days or less prior to starting class, the cancellation penalty is equal to 35% of the course tuition.  Student may otherwise choose to transfer their enrollment with a $150 late-transfer fee.

2c. After the start of class, there are no tuition refunds.

3. Students on payment plans will be considered enrolled when they request that they be added to a class. Cancellation penalties will be applied as specified above to the payment plan for students who withdraw from class or fail to attend.

4. A $30 administrative change fee will be assessed for students who wish to change an existing enrollment more than 7 days prior to class.

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